How to Read a Moving Estimate Before Paying a Deposit

Start with the estimate type

Find the words binding, non-binding, or binding not-to-exceed. These labels affect how the estimated price may change. Do not rely on what a salesperson said on the phone—look for the wording in the written estimate and ask when the price can legally or contractually change.

Confirm what the price is based on

A useful estimate should connect the price to a recognizable shipment: an inventory, estimated weight or volume, labor hours, and the services requested. Compare the paperwork with what is actually in your home. Missing furniture, boxes, packing, stairs, elevators, or difficult access can change the scope.

Read the deposit and cancellation terms

Check the exact deposit amount, who receives it, when it is charged, whether it is applied to the move, and when it is refundable. Also read the cancellation and rescheduling deadlines. A deposit should never replace your independent verification of the company.

Look for possible extra charges

• Stairs, elevators, long carries, or shuttle service
• Packing labor, boxes, tape, and protective materials
• Bulky, fragile, or unusually heavy items
• Storage, waiting time, parking, tolls, or fuel-related charges
• Changes to inventory, weight, volume, dates, or access conditions

Verify the company behind the quote

For an interstate move, identify the legal business name and USDOT number and verify the company through FMCSA. Determine whether the company is the carrier performing the move or a broker arranging it. Requirements for moves entirely within one state vary.

Check protection and delivery details

Read what liability or valuation option applies if property is lost or damaged. Then confirm pickup and delivery windows, contact details, payment method, and what happens if the schedule changes.

Questions to ask before you pay

1. Is this estimate binding, non-binding, or binding not-to-exceed?
2. What exact events can increase the price?
3. Does this inventory include everything being moved?
4. Which services and access charges are included?
5. Is the deposit refundable, and what is the cancellation deadline?
6. Are you the carrier or a broker?
7. What protection applies to lost or damaged items?

This guide provides general educational information. Federal guidance cited here applies to interstate household-goods moves; state and local requirements may differ. Official source: FMCSA Protect Your Move.